Introduction

This document serves as an electronic record under the Information Technology Act, 2000, and relevant rules. It is automatically generated and does not require physical or digital signatures.

Legal Compliance

These Returns & Exchanges policies are published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011. They outline the rules, policies, and conditions for accessing or using the website www.lapybazar.com.

Return and Replacement Policy

Lapybazar provides a 20-day Return and Replacement Policy for its customers. The key features include:

• No Questions Asked: Customers can return or replace laptops within 20 days of the invoice date without explanation.

• Invoice Date-Based Period: The 20-day period starts from the invoice date. After this, the laptop will be covered under the 3-Year Warranty Policy.

• Refund Timelines: Refunds are processed within 48 hours of approval and credited within 7-10 days to the original payment method.

• Replacement Flexibility: If the replacement laptop is unavailable, customers can select an alternative model or opt for a refund.

Conditions for Return and Replacement

• Physical Condition: The laptop must not have any physical damage and should be inspected at delivery.

• Electric Short-Circuit Damage: Laptops damaged by an electric short circuit post-delivery are ineligible for return or replacement.

• Liquid Damage: Laptops with liquid damage are not accepted.

• Charger Condition: The charger must be in working condition unless damaged by an electric short circuit.

• Security Shield and Stickers: Laptops with tampered or removed security shields or missing manufacturer stickers are ineligible for return or replacement.

• Price Adjustments: Customers must pay the difference for more expensive replacements. If cheaper, the difference will be refunded.

Exclusions from the Policy

• Alternate Support Services: Exclusive to corporate clients, not individual customers.

• Warranty Period Coverage: After 20 days, laptops are covered under the 3-Year Warranty Policy but are no longer eligible for return or replacement.

Service Network – All Over India

Lapybazar ensures smooth and reliable service through a robust network of company stores and channel partners.

How Our Service Network Operates

• Company-Managed Stores: Professional assistance and device verification by Lapybazar employees.

• Authorized Channel Partners: Services in locations without company-managed stores through vetted partners.

Return and Replacement Process

• Raise a Ticket: Visit the Support Link in the footer section of our website and provide details including the invoice number and issue description.

• Laptop Inspection: The technical team inspects the laptop for eligibility.

• Approval and Next Steps: Refunds are processed within 48 hours and credited within 7-10 days. Replacements are dispatched after payment adjustments (if any).

Why Lapybazar Stands Out

• Comprehensive Policies: Transparent 20-day Return and Replacement Policy.

• Nationwide Reach: Seamless service through company stores and channel partners.

• Reliable Service Partners: Carefully selected channel partners ensure high-quality service.

• Fast Refunds and Replacements: Quick processing of refunds and dispatch of replacements.

• Customer-Centric Approach: Flexible replacement options and efficient issue resolution.

Contact Information

For any questions or concerns related to Returns & Exchanges, please contact:

• Email: support@lapybazar.com